DishHome Nepal: Strategic Consulting
A strategic consulting engagement for DishHome Nepal, researching customer churn and acquisition to inform business decisions, and packaging the findings into formal reports rather than just a slide deck of observations.
DishHome Nepal needed a clearer, data-backed understanding of why customers were churning and how to grow acquisition, without an internal team dedicated to strategic research.
A structured research engagement examining churn drivers, customer acquisition channels, and competitive positioning, translated into concrete recommendations rather than raw findings.
The work combined web-based market and competitor research with churn and acquisition analysis, then packaged the findings into formal MSA (Master Service Agreement) and MIS (Management Information System) reports, covering loss-reduction opportunities, business process automation, and suggestions for new internal tools to support ongoing decision-making.
- 01Churn-rate analysis and retention recommendations
- 02Customer acquisition and competitive positioning research
- 03Formal MSA and MIS reporting for stakeholders
- 04Loss-reduction and business automation recommendations
- 05New internal tooling suggestions